Mobile Preventative Maintenance
Mix of Custom and Standard tables and processes.
The objective of this project was to migrate our client to a “Mobile device based, serially tracked” solution for the Preventative Maintenance arm of the business. The Mobile Preventative Maintenance element was the 2nd in a series of interrelated projects to make our client the industry leader in technology based preventative maintenance in the fire prevention sector.
Previous Manual Solution
Technicians were previously manually issued preventative maintenance jobs by physically printed paper or by emailed documents. Technicians would be aware of the number of pieces of equipment they were to test onsite and would carry a printed book with the required questions/tests to be carried out. Tests were performed as per the physical books carried which were kept in line with Australian Standards as well as they could
Once a site was tested, physical test results would be returned to the office for processing. The associated dockets would be manually closed in Pronto and the test results scanned and filed as PDF’s on a windows file server and the hard copy filed for later retrieval as required.
New Mobility Solution
Our Preventative Maintenance Mobility solution allowed for questions/tests to be maintained in Pronto and linked to a testing frequency code per equipment type. As questions/tests are required to change over time, simply change these tables in Pronto to ensure the technician is always performing an up to date set of required tasks.
Preventative Maintenance jobs are pushed from Pronto to a technician’s device, managing work-flow. The technician can then book the job in on the mobile device, with an email going to the customer, confirming the date and time scheduled and type of testing being carried out.
When onsite, the technician is required to identify pieces of equipment by barcode, perform required testing as per questions sent to his device and record any defects as they are found. Each “question and answer” is then recorded back in Pronto digitally for later recall or analysis in whatever form is required.
At the completion of the tasks for that site, the technician can optionally capture a signature and complete the job back in Pronto. Part of that job completion process is to create a PDF for each set of questions per barcode and quick-link that PDF to the PM task in Pronto. A job completion docket is printed to a small blue-toothed docket printer, noting all relevant details from the job, including the name and signature of the client that signed the job completion screen on the device.
The implementation of the mobile PM solution has meant our client has been able to provide important information to his customers via his “Client Portal” including full testing history in both PDF and data form.
